ej77's Privacy Policy

The ej77 platform ("we", "our", or "ej77") is committed to providing a safe, reliable, and transparent online casino and betting environment for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.

By using the ej77 website or creating an account, you agree to the terms of this Privacy Policy. Please read this Policy carefully, and if you have any questions, contact our support team.

This Policy applies only to the ej77 platform and does not apply to any third-party websites or services.

2.1 Information You Provide Directly

When you open an account on ej77, log in, or contact our support team, we may collect the following information:

• Your full name and username
• Email address
• Date of birth (for age verification — for users aged 21 and above only)
• Mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• Identity document details (for identity verification when required)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Date, time, and duration of usage sessions
• Which pages you visited and how long you stayed
• Referrer URL (where you came from before visiting our site)
• Information collected through cookies and similar tracking technologies

2.3 Transaction & Gaming History

Records of all your financial transactions and gaming activity on ej77 are stored, including:

• Deposit and withdrawal amounts and dates
• Payment method details
• Game play history and bet information
• Bonus claim and usage history
• Account balance change logs

3.1 Service Delivery & Operations

We primarily use your information for the following purposes:

• To create, verify, and manage your account
• To process deposits and withdrawals (including bKash, Nagad, Rocket, Upay, and bank transfers)
• To verify your identity and prevent fraudulent activity
• To enforce our terms and conditions
• To provide gaming and betting services
• To provide customer support (via 24/7 live chat and email)

3.2 Security & Compliance

ej77 uses your information to maintain platform security and comply with relevant regulations:

• To detect and prevent money laundering and other illegal activity
• To ensure age verification (to restrict access to users under 21)
• To enforce responsible gaming policies
• To meet legal obligations
• To prevent misuse of the platform

3.3 Improvement & Communication

We may use your information to improve your experience and provide relevant updates:

• To analyze and improve platform performance
• To customize services according to your preferences
• To send important account updates and security notifications
• To inform you about promotional offers (subject to your consent)

4.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. ej77 uses the following types of cookies:

• Essential Cookies: These are necessary for the basic functionality of the platform, such as maintaining login sessions.
• Functionality Cookies: These help remember your preferences and settings.
• Analytics Cookies: These collect information about platform usage so we can improve our services.
• Security Cookies: These are used to detect and prevent fraudulent activity.

You can manage cookies by changing your browser settings, though this may limit some functionality of the platform.

5.1 Information Sharing Policy

ej77 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, Rocket, Upay, and banks to complete transactions.
• Identity Verification Services: Information may be shared with trusted third-party service providers for account verification.
• Legal Authorities: Information may be provided in response to valid legal claims, court orders, or government directives.
• Business Transfers: In the event of a company merger or acquisition, you will be notified in advance.

Third parties with whom information is shared in the above cases operate under strict confidentiality agreements and may only use the information for specified purposes.

6.1 Technical Safeguards

ej77 uses industry-standard security measures to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Firewalls and intrusion detection systems
• Secure server infrastructure
• Regular security audits and updates
• Hashing and encryption for sensitive data

6.2 Administrative Safeguards

Alongside technical safeguards, we also maintain administrative protection measures:

• Access to your information is restricted to authorized personnel only
• Staff training on privacy and security
• Regular review of data protection policies and procedures
• Rapid response plan in the event of a data breach

7.1 Right to Access & Correct Information

As an account holder at ej77, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your information (unless legal obligations apply).
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be restricted.
• Right to Object: You may object to the use of your information for marketing communications.
• Right to Portability: In certain circumstances, you may receive your information in a portable format.

To exercise these rights, contact our support team: [email protected]

8.1 Retention Policy

ej77 retains your information for as long as it is needed to provide our services or as required to meet legal obligations:

• Active account data: for as long as the account remains active
• Transaction records: for the period determined by legal requirements
• Certain data after account closure: for the period required to meet legal and regulatory obligations
• Support communication records: for a limited period for service quality improvement

After the defined period, your information is securely deleted or anonymized.

ej77 is intended for users aged 21 and above only. We do not knowingly collect or process any personal information from minors. If you believe a minor is using our platform, please contact us immediately.

Any information reported to us regarding a minor will be deleted immediately and the associated account will be closed.

10.1 Updates & Notifications

ej77 may update this Privacy Policy from time to time. For significant changes, we will:

• Post a clear notice of the changes on the website
• Send an update to your registered email
• Note the date of the change on this page

Continued use of the platform after changes have been made will be taken to mean that you have accepted the updated policy.

11.1 Privacy-Related Inquiries

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact our support team:

• 24/7 Live Chat — support available in Bengali and English
• Email: [email protected]

We will try to respond to your request as quickly as possible. To learn more about responsible gaming, visit: Responsible Gaming.